Refund Policy

Our WordPress plugins, such as SCF Gallery, are free on WordPress.org, so there is nothing to refund.

Only download them from WordPress.org or our website. If someone charged you for SCF Gallery, that was not us. Please let us know.

Some of our Shopify apps are free, such as GISL Press Kit, so there is nothing to refund. Others, such as Optivo Product Options, have paid plans, billed by Shopify on your Shopify invoice. These rules apply:

• You can cancel at any time by uninstalling the app, and no further charges are made.
• Shopify does not refund partial billing periods, so the current monthly period is not refunded when you uninstall.
• If you pay yearly, ask within 30 days of the charge and we will refund it in full through Shopify. After 30 days, the rest of the year is not refunded.
• If you were charged by mistake, for example twice, or after you uninstalled, contact us within 30 days and we will refund it through Shopify.
• If a plan has a free trial, uninstall before the trial ends and you will not be charged.

Email support@gplagfy.com or open a ticket from our Support page. Include your store address and the charge you are asking about.

We reply within one business day.

Approved refunds for Shopify apps are issued through Shopify and appear on your Shopify invoice. How quickly they show depends on Shopify and your payment method.

Refunds for custom work are covered by the payment terms in your quote or agreement.

• The unused part of a billing period after you uninstall a Shopify app (for yearly plans, after the first 30 days).
• Mistaken charges reported more than 30 days after the charge.
• Clear abuse of this policy.

This policy does not affect any rights you have under the consumer laws of your country.

Golden Info Systems Ltd.
Dhaka, Bangladesh
Email: support@gplagfy.com

We reply within one business day (Sunday to Thursday, 10 AM to 6 PM, Dhaka time, GMT+6).